Privacy

PRIVACY STATEMENT

We, Abacus Cards Ltd are committed to protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you.

General Data Protection Regulation 25th May 2018

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully and in full compliance with the General Data Protection Regulation.

Use and collection of personal information

In general you can visit our website without telling us who you are and without revealing any information about yourself. If, however, you use our site you will need to register and you will be asked to provide certain information such as your contact details. We will store this data and hold it on computer or otherwise.

We may use information that you provide:

(a) To register you with our website and to administer it.

(b) For assessment and analysis e.g. marketing, customer and product analysis, to enable us to review, develop and improve our services.

(c) If you agree, we may send you from time to time, by email, details of products or offers we think may be of interest. However, you can choose not to receive any, or any further messages of this kind at any time.

Cookies

There is a technology called “cookies” which may be used by us to provide you with, for example, customised information from our website. A cookie is an element of data that a website can send to your browser which may then store it on your system. If you wish, you can usually adjust your browser so that your computer does not accept cookies. Please remember cookies do not contain confidential information such as your home address, telephone number or credit card details. We do not exchange cookies with any third party websites or external data suppliers.

Security

We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.

General

You have the right to see personal data (as defined under the General Data Protection Regulation 25th May 2018) that we keep about you. Any request should be sent to:

Abacus Cards Ltd, The Studio, Oaks Drive, Newmarket, Suffolk CB8 7SX.

Call recording privacy statement

As part of our commitment to providing the best possible service to our customers we may from time to time record telephone calls answered in our customer service contact centre. This helps us to identify ways that we can provide you with a better service.

We record calls for the following reasons:
- for staff training purposes, helping us to improve the quality of our customer service and to ensure the information we provide is consistent and accurate
- for reporting on the types and numbers of enquiries we receive
- We can find ways to simplify our service to you, and
- To ensure we have an accurate record of your call, which may be needed to support any transactions that take place over the phone and/or if there is a dispute.

We understand that your personal information is important and we are committed to protecting your privacy. We store the recordings securely for a maximum of 30 days after the date of the call and destroy them after this period.

You can request access to and correction of the personal information we hold about you. To access or update your personal information please call us on 01638 569 050.